Merry Christmas from All of Us at UK Hose

As we look back on the past twelve months, it’s clear that 2025 has been a defining year for UK Hose. We’ve strengthened our capabilities, invested in our people, and built the foundations for an even stronger future, all with one purpose in mind: delivering a faster, more reliable, and more personal service to our customers.

Here’s a look at what we’ve been working on behind the scenes, and how these changes are shaping the UK Hose of tomorrow.

One of the things that truly sets UK Hose apart is how we choose to grow.
While a lot of companies chase profit first, we’ve always taken a different path: we reinvest. Every pound we earn goes straight back into making our service faster, smarter, and stronger.

That mindset has guided every big move we’ve made this year. Growing the fleet. Opening new depots. Upgrading tools and equipment. Investing in better training. Rolling out a new customer portal and ERP system. None of it comes from cutting costs or lowering standards, it comes from backing our people and backing our customers.

It’s a simple philosophy, but a powerful one. It keeps us financially strong and independent. It keeps our growth sustainable and intentional. And most importantly, it means our customers feel the benefit of every step forward we take.

Faster response times. Better-equipped engineers. Smarter digital systems that actually work in the real world. All of it is possible because we choose to reinvest in doing things properly, not taking the easy route.

When we grow, you feel the difference first.

At the core of UK Hose is a simple promise: when you need us, we show up - fast, prepared, and ready to get you moving again. In an industry where downtime costs real money, reliability isn’t a nice-to-have…it’s everything. That’s why we’ve pushed hard this year to raise our service standards even further.

Routine job or urgent breakdown, day or night, when a UK Hose engineer arrives, the job gets done safely, professionally, and right the first time.

We’ve reshaped UK Hose around one simple goal: to serve every customer better, wherever they are.

This year, we introduced nine dedicated regional areas, each led by industry-experienced Regional Managers who know their patch inside out: your sites, your challenges, your industry, and the solutions that keep you moving. With local leadership and local expertise, we’re able to respond faster, support our engineers more effectively, and deliver a service that feels genuinely personal.

What this means for you:

• A single local expert who understands your operations, your fleet, and your expectations.
• Stronger on-the-ground engineering support, ensuring better consistency and reliability.
• Quicker decisions and faster support from people who are close to the job, not tied up in meetings.
• And above all: as we grow, you keep the personal, local service you value - region by region, customer by customer.

With the right people in the right places, we’re delivering a more connected, consistent, and customer-focused service than ever before.

2025 has been a year where our engineers showed exactly what UK Hose is built on: expertise, speed, and a commitment to keeping customers moving, no matter the pressure.

From HS2 and Sizewell to critical work with Balfour Beatty, our teams have been on the front line of some of the UK’s biggest and most demanding projects. Whether it meant keeping essential machinery online, delivering time-critical repairs, or solving problems miles from anywhere, our engineers were there prepared, focused, and ready to get the job done.

Many of these jobs pushed us to think smarter and work faster: creative on-site fixes, extended shifts to prevent downtime, and complex component replacements under real time pressure. But our priority never changed: cut disruption, restore operation quickly, and do it safely to the highest standard.

These aren’t just “big wins.” They’re proof of the skill, resilience, and dedication across our team, and of how our growing network and investment in people and equipment are making a real difference on the ground.

Here are just a few highlights from standout projects of 2025, captured by our engineers in the field.

At UK Hose, supporting our communities isn’t an add-on, it’s part of who we are. This year, our team continued to step up and make a difference wherever we could.

We proudly supported Chris Huffen’s Three Peaks Challenge with Ardent, helping raise awareness and funds for a fantastic cause.

If 2025 was a year of growth, then 2026 will be a year of momentum. The foundations we’ve built over the past twelve months - new depots, an expanded fleet, strengthened regional leadership, and major digital investment - are now coming together to create the strongest version of UK Hose we’ve ever been.

Next year, we’ll continue expanding our national network with three new trade counters, giving customers even greater coverage and faster response times. Our digitalisation strategy will begin rolling out, bringing smarter systems, clearer communication, and a more seamless customer journey than ever before. And with further investment planned across people, technology, and infrastructure, we’re shaping a service that is not only bigger, but better in every way.

Most importantly, our focus remains exactly where it should be: on delivering faster exceptional service, building stronger relationships, and supporting our customers with speed, reliability, and expertise… Every time.

Thank you for your continued support and partnership throughout this year.
We’re excited for what’s ahead, and we can’t wait to show you what 2026 has in store.

If there’s anything we can do to support you in the year ahead, please reach out. We’d love to hear from you and continue building our partnership in 2026.