Find clear, practical answers to common questions about our hydraulic hoses, fittings, assemblies, on-site services and support. Whether you need help selecting the right products, understanding our call-out process, placing orders or organising maintenance, this FAQ section covers everything you need to work with UK Hose with confidence.
UK Hose specialises in high-quality hydraulic hoses, fittings, and assemblies for various applications such as plant hire, construction, industrial, agricultural, and automotive applications. We supply everything from hydraulic hoses, components to custom-made assemblies built to your specifications, all manufactured to meet strict UK and international standards.
We supply to anyone who relies on hydraulic hoses and associated products to keep their kit moving. Our customers include OEMs, plant hire companies, operators, mobile engineers, workshop teams, and individual users and many more. Whether you’re repairing machinery, carrying out maintenance, or building new systems, if you need reliable hydraulic hoses, fittings, or assemblies, you can buy directly from us with confidence.
UK Hose’s head office is based in Ipswich, Suffolk, but we have regional offices across the UK and depots in London, Bristol, Ipswich and the North East. We are also able to deliver nationwide across the UK.
You can reach our controllers and customer service team by phone at 0800 711 7845, email at
We stock the full range of hydraulic hose, from 1-wire to 6-wire multispiral, along with thermoplastic and PTFE options. We also carry a wide selection of industrial and low-pressure hoses, including PVC suction, rubber hose, and other specialist products.
Consider four key factors: pressure rating, fluid compatibility, temperature range, and hose size. Our team can help you select the correct hose based on your equipment and working conditions.
Yes. We offer custom-made hydraulic hose assemblies to your exact length and fitting requirements. Assemblies are pressure-tested and ready to install. We also have a division that specialises in OEM, which partner with equipment manufacturers across the UK to design and supply bespoke hydraulic hose assemblies.
We stock hoses to cover all applications and pressure requirements — from low-pressure lines through to multi-spiral hoses rated up to 420 bar. Whatever your system demands, we have a hose solution built to handle it safely and reliably.
Yes, we provide 24/7 mobile hose repair callouts across the UK for both emergency breakdowns and scheduled maintenance. Our engineers can typically arrive on-site within 60–90 minutes, depending on your location and traffic conditions.
You can call our emergency hotline or book online via our customer portal. We’ll confirm your location, equipment details, and assign the nearest available engineer. For non-urgent preventative maintenance, we can arrange pre-scheduled service visits to inspect, replace, or pressure-test hoses before failures occur.
No account is required; we assist both account holders and cash customers. For cash customers, we ask for a set upfront fee before dispatching an engineer, which covers travel and the first hour on site.
Our average ETA is 60–90 minutes from the time of booking. We have a UK-wide network of mobile engineers, allowing us to reach most industrial and rural locations efficiently. In more remote areas, arrival times may vary slightly, but we’ll always give you an accurate ETA when you call. If you have access to our customer portal, then you can track our engineer on route.
All of our engineers are fully trained hydraulic specialists to the BFPA standards, holding relevant safety and site certifications, including site-specific clearances for Sizewell, Ports, Rail, Construction sites and various others.This ensures they can safely and legally access restricted industrial areas and carry out work in compliance with site regulations.
Yes, we offer scheduled preventative maintenance programmes to help avoid costly downtime. Our engineers can inspect your hydraulic systems, replace worn hoses, and identify early signs of failure before they cause breakdowns.
Yes, all service vehicles carry a comprehensive stock of hoses, fittings, and adapters, allowing most repairs to be completed on the first visit without the need for return trips. Each van also carries regional-specific stock items too.
We operate nationwide across the UK, including industrial zones, ports, quarries, rail sites, and manufacturing facilities. If you’re unsure whether we can reach your location, give us a call and we’ll confirm coverage instantly.
Our emergency response team operates 24 hours a day, 7 days a week, including weekends and public holidays. Preventative maintenance and scheduled visits are available during normal business hours.
Yes, all of our engineers and vehicles are fully insured, and all work is carried out in accordance with Health & Safety Executive (HSE) regulations.
You can order directly through our sales team for a quotation. Or you can visit one of our trade counters where you can collect parts or get hoses assembled for you while you wait.
We accept all major credit and debit cards, and bank transfer for trade orders. If you hold an approved customer account with us, your orders will follow the agreed payment terms set out in your account agreement.
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll make the change. Custom hose assemblies cannot be cancelled once production has started.
Yes, you’ll receive an email confirmation immediately after placing your order, followed by tracking details once dispatched.
Standard items can be returned within 14 days of delivery for a refund or exchange, provided they are unused and in their original packaging.
Unfortunately, custom-made hose assemblies cannot be returned unless faulty, as they’re built to your specifications.
Contact our support team with your order number to arrange a return authorisation. We’ll provide the return address and instructions.
Please inform us within 48 hours of delivery, and we’ll arrange a replacement or refund.
Regularly inspect hoses for abrasion, cracking, or bulging. Replace damaged hoses immediately. Always ensure fittings are clean and properly tightened.
Store hoses in a cool, dry area away from direct sunlight and chemicals, coiled loosely without sharp bends to avoid internal damage.
Yes, trade and volume orders receive discounted pricing. Contact our sales team for a tailored quote.
Absolutely. Through our OEM division, MEOX, we supply large-volume custom hose assemblies for industrial and OEM clients across the UK.
No minimum order for standard products. For large OEM or bespoke assembly contracts, we can discuss bulk pricing and supply agreements.
Contact our sales team, and they will email a new customer account form for you to fill in.
Immediately stop using the system, depressurise it, and inspect the hose. If the fitting or crimp is damaged, it will need replacing. Book and call our engineers out to the site who can help identify the issue and repair by installing a replacement hose and components.
Yes, send us a photo and as much detail as you can such as inner diameter, fitting type, length, and markings or visit one of our trade counters with the hose and we’ll help identify or match your hose.
Yes, technical datasheets and pressure test certificates are available for all products upon request.
We work with trusted mobile hose engineers across the UK who can provide emergency on-site replacement. Contact us to arrange assistance or book via our online customer portal.
We’re committed to operating responsibly and continually lowering our environmental impact. Our sustainability strategy focuses on reducing emissions, managing waste responsibly, and improving supply efficiency across all operations.
We’ve invested in a new, lower-emission fleet of vans that significantly reduces CO₂ output across our national service operations. Each vehicle is chosen for fuel efficiency and reliability, helping us serve customers with a smaller environmental footprint. In addition, our sales team operates fully electric vehicles, further cutting emissions and supporting our commitment to a cleaner, more sustainable UK road fleet.
Yes. Our controller team uses intelligent routing systems to coordinate jobs and deploy the nearest available engineer, minimising unnecessary mileage, fuel consumption, and carbon emissions. This ensures faster response times for customers and a cleaner operation overall.
We have strict oil waste management policies in place that every engineer follows. All hydraulic oil and waste materials are collected, stored, and disposed of safely, both on-site and off-site, in full compliance with UK environmental and waste regulations.
We purchase components and raw materials in bulk to reduce delivery frequency and maximise transport efficiency. Where possible, we use recyclable packaging and work with suppliers who share our commitment to sustainable and ethical sourcing.
Sustainability is an ongoing process for us. We’re continually investing in new technology, vehicle upgrades, and staff training to further reduce emissions, waste, and energy usage across our operations.
Many of our hoses include metal fittings and synthetic rubber that can be separated and recycled through approved waste channels. We can also advise customers on responsible end-of-life disposal methods.
